faq

How the allocation works

How long does it take to get an allocation?

Due to Mother Nature’s variance from vintage to vintage, we are unable to provide a specific time frame for our waitlist. Our goal with every release is to share our wines with as many new members as possible while meeting the requests of current members.

Typically members are first offered an allocation of our Appellation Series during a spring release. With time and consistent participation, members are provided access to additional wines and offerings.

How is wine allocated?

Over time, members that consistently order wine gain access to increased quantities and a more comprehensive selection of our family of wines. Our wines are produced in varying and limited amounts, so not all of our wines can be offered to everyone. However, we strive to provide as many people as possible access to the wines they would like and tailor allocations accordingly.

If a member chooses to forego participation in a release, that member’s guaranteed allocation is then reallocated to those who are waiting. Moving forward, a wish opportunity will be provided for the following offering, ensuring we are able to share as many wines with our members as possible.

Can you provide an example of the member journey?

After joining our KB community, members will typically be offered the Appellation Series wines in March after anywhere from 1 to 2 years on the waitlist. Progressively, as members continue participating in Appellation Series releases, they will unlock access to the Single Vineyard Designate release in August. After continued engagement, members will subsequently receive access to the pinnacle of our portfolio featuring our Estate Series wines which are allocated in January. Beginning in 2022, we launched our Burgundy Series, which was released in October, and access varies due to the limited quantity produced and state shipping restrictions.

How can I get an increased allocation?

Over time, members who consistently order wines are given access to larger quantities of those selections. If you’d like more than your initial allocation, you may place a ‘wish request’ for additional wine. We will do our best to grant some or all of your wishes, which then results in an increased allocation of that wine in subsequent offerings, pending vintage size variation.

Even if we are unable to fulfill a wish, our team makes note of the unfulfilled request and uses that information to better curate an allocation for you in future offerings.

What happens with a ‘Wish Request’?

If you choose to wish for more wine than your initial allocation, we will do our best to reserve additional bottles for you. After the release period ends, we reallocate any wine that was not purchased during the offering. If we are able to grant some or all of your wishes, we will notify you via email and any incremental tax and shipping costs will be applied to your original order with the default method of payment on file.

Is my allocation guaranteed?

As a member, if you are offered an allocation, it is guaranteed for the entire release. We do this so that you do not feel the pressure associated with a “first come” allocation offering.

What states do you ship to?

We currently ship the majority of our wines to the following states: AL, AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, KY, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NM, NJ, NY, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, VT, VA, WA, WV, WI, WY

We are unable to ship our Burgundy Series wines directly to the following states: AL, AR, AZ, CO, DE, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MO, MS, NY, OH, PA, RI, SD, UT, VT, WA

If you live in a state into which we cannot ship, you may wish to consider one of these third-party wine storage and shipping companies: Stagecoach Express, VinFolio, Oeno Vaults, 55 Degrees, Domaine Wine Storage, Vine Vault, and VinDelivery. You must first establish an account directly with these companies before they can pick up an order on your behalf. Please note that while we do not charge for third-party pickups, a separate shipping fee will be billed by the shipper. For more information regarding a third-party company, please contact these businesses directly.

For any additional inquiries, please contact our Member Services team at [email protected] or (707) 823 7430.

Do you ship internationally?

We currently provide full wine shipping services, door-to-door, for all our wines to the following international destinations:

Australia, Austria, Bahamas, Belgium, Bermuda, British Virgin Islands, Bulgaria, Canada, Cayman Island, Chile, China (Mainland), Curacao, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Israel, Italy, Jamaica, Japan, Latvia, Liechtenstein, Luxembourg, Macau, Malaysia, Malta, Monaco, Morocco, Netherlands, New Zealand, Norway, Philippines, Puerto Rico, Romania, Singapore, Sint Maarten, Slovakia, Slovenia, South Africa, South Korea, Sweden, Switzerland, Taiwan, Turks and Caicos, U.S. Virgin Islands, United Arab Emirates, United Kingdom

For all international orders, please contact our Member Services team at [email protected] or (707) 823 7430 to assist with completing your order.

Can I pick up my order?

We do not allow pick-ups at this time.

When is my wine ready to drink?

Our wines are crafted for you to enjoy upon release or after cellaring for 3-8 years. We recommend decanting all wines prior to serving. All of our wines like to age in a dark environment with a consistent temperature between 55 and 60 degrees Fahrenheit, and approximately 70% humidity.